Sorry, I need to vent...here is a little background...
A couple of weeks ago we asked our Sales Rep if there was a model of our future home anywhere in the area and she told us that she did not think so but she would check with her manager, or the person that updates the internet sites for this region. At that time, I recalled a conversation that we had another Ryan rep about a model being in Chantilly, VA and also I checked the Ryan website and it stated that there was a model in Chantilly.
So time moves on and this got pushed to the lower end of my priority list but about a week later we stopped into the Sales office to go over a few other things and I asked if she had heard back from her manager about the model and she said that she did and unfortunately there used to be model there but not anymore. We left a little disappointed but definitely not the end of the world...I really wanted to take pictures of each room prior to our meetings with CTI and Guardian to bring with us on our appointments.
Anyway, for some reason, her answer was just not sitting well with me so I decided to call Ryan's Corporate office and ask if they did have a model in either MD or VA and low and behold they do...and guess where? Wait for it....Wait for it....
Bam! Chantilly, VA!
Now let me tell you just how much this chapped my cheeks! We really wanted to have a reference point to refer back to when we meet with Guardian, mainly in terms of placement for pre-wiring. So needless to say our meeting with Guardian is today and it would have nice to bring those photos along with us.
This may seem like a small insignificant issue, but try telling that to my case of OCD! LOL!
I really try to give everyone the benefit of the doubt, but in this case I am finding it hard to believe that both my sales rep and her manager are that misinformed about the location of a model that they sell!?! If she simply forgot about my question, (which I can see happening, we are all human, and things happen) and admitted it, I would have respected her for being honest, but I knew the minute she gave me that answer that she did not look into it. Now what bothers me is that if I feel you are being dishonest about such a small thing, what happens when we get into the really big stuff????
So my"Lesson Learned" from this experience is to do my own research and not depend on the word of someone else...
Signed Pictureless in MD